This tax season could be more complicated if you’re still waiting on your $1,400 stimulus check (or the first or second checks). Not to mention, you might be fielding unemployment insurance claims, stimulus check income and pandemic-driven changes in residence. On the bright side, you might be owed more money for a number of reasons this year, like if you had a baby, claimed newly qualified dependents or are part of a mixed-citizenship status family. If you have any questions while you prepare to file or after you’ve sent in your claim, you may be trying to figure out how to contact your tax service provider. To receive guidance from our tax experts and community. TurboTax does not receive tax refunds of any kind, turbotax customer service federal or state.
That’s why we strive to create a vibrant work culture that includes a uniquely supportive virtual community for our remote-based agents and a great home office for our corporate team. SmartLook™ gives you access to one-on-one video chats with support agents, while TurboTax Live connects you with tax experts for year-round, real-time support (additional fees apply). We will help you select the right product for you from our Pricing page. Plus, if you hit a point where another product might be better for you, we’ll give you the opportunity to change.
US ONLY! Learn on your time!! – Customer Support! $17/hour – Weekly Pay
The information you’ve already entered will transfer automatically. The TurboTax Support Community allows customers to post questions and receive answers from both experienced users and official support agents. TaxSlayer has a number of help articles, blog posts and topics to browse on its website to help get your questions answered. All features, services, support, prices, offers, terms and conditions are subject to change without notice.
Or maybe you already filed and would like to follow up with one of these tax preparers. TurboTax Desktop lets you download and install TurboTax software on your personal computer. You’ll be able to work on your taxes, even if you’re not connected to the Internet. It also allows you to prepare and print unlimited federal tax returns, and e-file up to five at no charge (additional fee per state e-file with TurboTax Desktop). If you are using Free Edition, as I mentioned above, you won’t have phone support included. Here’s how to message a TurboTax Support agent directly at Twitter or Facebook during the above business hours.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return. If you’ve not filed your tax return yet and don’t think you’ll make the deadline, you can ask for a bit more time by filing for a tax extension. If you want to file your taxes by May 1, a handful of tax preparer services like TurboTax and H&R Block can help you get everything sorted with minimal hassle.
Contacting Support through the App
Here’s a handy list of some of the top tax service providers and how to get in touch with them if you need help. Select your TurboTax version below for instructions on how to obtain the right phone number for your question or situation. Select your product below and follow the steps to get the help you need from the right person.
Tax filing options
Welcome to Working Solutions, a leading provider of at-home, customer-service jobs. We work with thousands of virtual contact center agents (our PROs!) throughout the United States and Canada and always have opportunities for individuals who are passionate about providing excellent customer care and experiences. Founded by entrepreneur Kim Houlne, Working Solutions is a leader in contact center services and business outsourcing solutions. Since 1996, we’ve led a network of independent contractors, all working from home as customer service agents, to deliver premium customer care and sales for businesses of all shapes and sizes. We know that culture matters, and happy agents mean happy clients.
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- If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted.
- If you are using Free Edition, as I mentioned above, you won’t have phone support included.
- The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
- If you’ve not filed your tax return yet and don’t think you’ll make the deadline, you can ask for a bit more time by filing for a tax extension.
- Hand off your business taxes from start to finish by matching with a dedicated expert who specializes in business taxes.
- I would like to be able to file rather than printing and mailing so many pages.
Where is my refund, it was not put into my Savings Account I am very upset!!!! When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not. Now I’m being told that Turbo Tax has my REFUND I want it now. However, the November 21, 2023 notice did say for tax year 2024 that the reporting threshold would decrease to $5,000. You can also contact TurboTax through their social media channels on platforms like Twitter and Facebook. Direct message or mention them to initiate communication.
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- Not to mention, you might be fielding unemployment insurance claims, stimulus check income and pandemic-driven changes in residence.
- We’ll beat your tax pro’s price from last year when you switch to a TurboTax Full Service expert.
- Plus, if you hit a point where another product might be better for you, we’ll give you the opportunity to change.
- We will help you select the right product for you from our Pricing page.
- There’s no software to install and nothing you’ll need to save on your computer.
- Certain discount offers may not be valid for mobile in-app purchases and may be available only for a limited period of time.
- When I call to find out it says it was put in my account on Feb. 24, 2020, which it was not.
The wealth of resources and contact methods ensures you receive timely and effective assistance. To speak directly with a TurboTax representative without waiting on hold, use the “Help” options within your account and choose “Contact us.” Request a callback, and a support agent will contact you at the designated phone number. As you work on your taxes, you can access real-time help by clicking “Get Help” in the top right corner of your screen. This option enables you to search for specific topics or keywords directly related to your question. Check out Jackson Hewitt’s website’s office locator for a specific location, the FAQ page, and a live chat instant message service (Monday through Friday, 8 a.m. to midnight ET and Saturday through Sunday, 10 a.m. to 7 p.m. ET).
Before seeking personalized help, log in to your TurboTax account with your user ID and password. Having access to your account during support interactions can expedite the process. You can explore help topics on TurboTax or filter your questions by keyword, as well as search in the community forum. I’m here to guide you on how you can get in touch with the TurboTax support team.