Bookkeeping

Gusto Review: Pricing, Payroll Features, and Reviews

gusto customer service

Pacific time on payday, and your employees receive their money that same day. Plus, even though Gusto integrates with QuickBooks, if you already gusto login use Intuit accounting and tax software, adding QuickBooks Payroll may be a logical next step. If you want benefits for your team, Gusto can help you build a benefits package. Or, you can compare various medical, dental and vision plans and providers on the platform to find the best fit yourself — assuming you live in a state where Gusto offers health benefits administration services. You can also set up 401(k) plans, 529 savings accounts, health savings accounts, flexible spending accounts, commuter benefits, workers’ compensation and life insurance.

Expense Management

gusto customer service

Otherwise, in less than two business days, you’ll be ready to run your first payroll. It says it claims almost $50,000 in credits for each company it works with. As part of your payroll setup, they will ask if you want to see if you qualify for any tax credits.

Do you have employees who work in multiple states?

  • ADP’s small business solution, RUN, caters to companies with fewer than 50 employees.
  • Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation may not apply to you.
  • This also gives you time to see exactly how much money you’ll need in your payroll bank account to pay employees, giving you time to deposit money into that account.
  • You’ll need to get a quote to learn pricing details, so it lacks Gusto’s transparency, but you’ll be able to build your plan to your exact needs to get a more customized experience.
  • All implied warranties are limited to the applicable warranty period set forth above.

With any subscription level, you’ll be able to get customer support via phone, chat or email from actual humans — specifically, Gusto’s representatives in San Francisco or Denver. That’s a big plus, especially for those who are new to setting up payroll and benefits. However, customer support isn’t available during weekends and priority payroll and HR support is an add-on. Gusto gives your employees the ability to manage many tasks themselves through their own Gusto employee portal and the Gusto Wallet app.

  • If you’re unsure about any information Gusto requests, look to the right side of the page for more guidance.
  • This helps Gusto determine what specific forms you need for your state.
  • Once applicants submit their applications online, members of the hiring team can view their resumes and track where they are in the hiring pipeline.
  • All employees who are set up for direct deposit will receive their paycheck in one to four business days, depending on how your business account is set up.
  • Business.com aims to help business owners make informed decisions to support and grow their companies.
  • In addition to smooth integration, your Gusto account could get you discounts on some popular apps.
  • Gusto was created primarily for small-business owners, but it also offers a plan —Gusto Pro—for accountants who manage small businesses’ finances.

Are you already using a time tracking system and will need to integrate it with Gusto?

gusto customer service

If you do manage to get in touch with someone, odds are low that they can actually help fix your problem. Plus, only customers with Gusto Premium on up can access live customer support with extended hours. Gusto Simple customers can only reach customer service during basic business hours (if they’re lucky). Gusto, previously known as ZenPayroll, has only been around since 2011, but contribution margin its easy-to-use online payroll software is easily one of the best.

There is a handy search function you can use to look for answers to specific questions. If you purchase the Plus or Premium plan, you’ll also get access to public job postings, applicant tracking and provision and deprovision of employee access to software. In addition, its platform is equipped with multi-factor authentication and fraud monitoring tools. Manager permissions also allow you to provide limited-access permission to user accounts. Gusto even has a dedicated team that conducts system vulnerability tests and responds to security issues.

gusto customer service

Choose the option that aligns best with your business.

gusto customer service

This is required so that Gusto can pay employees from your business payroll checking account along with state and federal tax agencies on your behalf. You’ll need the bank routing and account number you Grocery Store Accounting plan to use for payroll. We had excellent experiences each time we reached out to Gusto’s customer support team and many user reviews state the same.

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